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RETURN PERIOD
You have 14 calendar days from the receipt of your order to exercise your right of withdrawal.
After this period, no returns can be accepted.
RETURN CONDITIONS
To be eligible for a return, the following conditions must be met:
The item must not have been used
It must be in its original, intact, and complete packaging
Proof of purchase (invoice or confirmation email) must be provided
Opened, incomplete, damaged, or soiled items will neither be refunded nor exchanged
NON-RETURNABLE PRODUCTS
According to applicable legislation, the following products cannot be returned or exchanged:
Perishable goods
Hygiene or health-related products
Gift cards
Promotional or discounted items
RETURN PROCEDURE
Before any return, you must contact our customer service at the following address:
📩 contact@sixty8.de
Returns without prior approval will not be accepted.
We generate return labels to ensure proper delivery.
Return shipping costs are borne by the customer. Shipping with tracking is strongly recommended.
Green Brothers Czech is not responsible for loss or missing proof of delivery.
REFUNDS
After receiving and inspecting the return:
You will receive a confirmation email
The refund will be processed within 7 to 10 business days using the original payment method
⚠️ Original shipping costs are not refundable.
DELAYED OR MISSING REFUNDS
If you have not yet received your refund:
Check your bank account statement
Contact your bank or card provider (processing times may vary)
If the refund is still not visible:
📩 Contact us at contact@sixty8.de
EXCHANGES
Exchanges are only possible for defective or damaged items upon delivery.
Please contact us and include photos at:
📩 contact@sixty8.de
GIFTS
If the item was marked as a gift at the time of purchase,
you will receive a credit in the form of a gift voucher.
Otherwise, the refund will be issued to the original purchaser.
CONTACT
For any inquiries regarding returns, refunds, or exchanges:
📩 Email: contact@sixty8.de
📍 Address: Green Brothers Czech s.r.o.,
28. října 770/6, Moravská Ostrava, 702 00 Ostrava, Czech Republic